Community Goals & Tiers
Last updated
Last updated
You can define goals to share an overview of your financial plan with your community and to track your progress.
Community Goals will be sent in the emails sent to your contributors, and you can adjust their visibility on your Community's settings.
To create your own Community goals, go to your Community profile, click on Settings and then on Community Goals.
You can choose between three different visual options.
Auto: Will switch from Logarithm to Linear when 30% of the goal is achieved.
Logarithm: Will make the progress bar appear larger to incentivise new contributions. This is backed by social proof.
Linear: Exact visual representation.
To create a goal, give it a title, select a type:
Balance goals are based on your current balance.
Yearly budget goals are based on your estimated annual budge
it as either a goal balance or yearly budget, specify the amount you need and add a description. Don't forget to save your changes when you're done!
Tiers can be used to provide perks and rewards to supporters, set membership fees, build funding drives (when used with goals), or simply categorise your contributions. You can control tiers by accessing the Tiers section in your communities Settings:
You can define whether you can to allow flexible contributions or not by manipulating the Enable flexible contributions checkbox.
You can also create custom tiers on the same page. Click on add another tier:
A preview of the tier you are creating will appear alongside your the configured settings:
The following options are available when creating a new tier:
Generic, membership, service, product, donation.
e.g. Gold Sponsor, Member, Supporter. This is the only required field to add a new Tier with the default values; all others are optional.
Important information for Financial Contributors such as what does this tier mean or which rewards are included.
The frequency in which such contribution will be charged. It can be a one time contribution, a monthly one, yearly or flexible.
Fixed or flexible. Flexible amounts can be adjusted by users as they wish.
Suggestions for contributors to pick from.
A preset starting amount.
The minimum amount allowed for this contribution, if any.
For limited edition contributions (such as special edition items, one-time events, etc).
The action word on the Tier card users click (such as donate, join, contribute). You can also add emojis if you wish!
Target amount you're trying to raise in this Tier.
You can create a standalone page for the tier to send as a direct link to potential contributors:
You can access it from your Community page by clicking on Read more.
To edit a tier, click on the 'Edit Tier' Button.
To delete a tier, click the delete button in the bottom left-hand corner
Don't forget to save your changes.
A great way of having more companies supporting your project is by offering them a support tier, where you offer access to support in exchange for financial contributions. Companies may or may not use it but it gives them the peace of mind to have someone who knows the codebase very available to help them within a reasonable time frame.
With the above tier example, your responsibilities as a Community are:
Adding the sponsor's logo on your website
Engaging with them to provide the support you've agreed to via the channels specified
The Sponsor's responsibilities are:
Contacting you via the specified channels
Limiting their support requirements to the time slots specified
Scheduling the time slots at least a week in advance
It depends on a lot of things but mainly on how critical is your open source project to the organization (which is arguably quite subjective). We recommend starting at $500/month with a yearly commitment ($6k upfront) for access to two hours of support a month. As you grow, you can start increasing the price.
It's easier for companies to budget services for the year. It also ensures that they contribute to the maintenance of the project.
If you delete a tier you will be given the option of continuing the recurring contributions for that tier.
These donations will appear under your "custom contributions" Tier.
Members will need to stop recurring payments from their accounts. Here is more information on how to cancel a recurring contribution.
By subscribing to a support tier, you not only get private time for your team to discuss the open-source project that you depend upon, but you are also helping the community to maintain it. It's a great way to balance your interests with the interests of the community.
Hosts can work with you to go through your Purchase Order process. Just reach out to us.
Please reach out to us and we will work it out.
